We only ship to US and Canada at this time. All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s) for you to keep tabs of where your product is at all times by just clicking on the link.
We are NOT responsible for lost or stolen packages under any circumstance. If your order is marked “delivered” by the shipping carrier but you have not received it, you will need to file a claim with the carrier directly.
Items that arrive damaged or lost shipments that are not marked as “delivered” can only be replaced with the same item and are subject to claim approval with proof.
All clearance items are final sale and cannot be returned, refunded, or exchanged.
International orders are subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer.
Order cancellations are accepted within 24 hours after placing your order. Please note that a cancellation request after 24 hours is subject to denial or a 10% restocking fee. Please contact Support@eshopup.com to make a cancelation request.
Packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address are subjected to a 30% restocking fee.
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